RETURNS OR DAMAGES
My refund is taking longer than expected What do I do?
Contact us directly rather than waiting. We are happy to check the status. If your refund has not arrived within 14 business days of an approved return, please flag this to our team immediately.
How will I receive my refund?
Refunds go back to your original payment method. Cash purchases made in-store can be refunded as a bank transfer.
How long does a refund take?
Typically 7-14 business days from an approved return request to funds received, depending on how the return is fulfilled, whether in-store or by courier, and your bank's processing time.
How do I start a return?
Reach out via WhatsApp: 07042995900, email support@buybetter.ng, or visit us in-store with your order number or receipt and the reason for return. We will confirm eligibility and guide you through next steps.
Can I return an in-store purchase?
Yes, only if it is defective, unsafe, or does not match what was advertised. Opened products cannot be returned for any other reason. Bring your receipt and the item to either our Lekki Phase 1 or Surulere Experience Centre.
Does BuyBetter have a no-refund policy?
Where a return qualifies, you are entitled to a full refund.
Does BuyBetter accept returns?
Yes, if a product is defective, unsafe, broken, does not match its description, or you received the wrong or damaged item.
Can I exchange a product after delivery has been made?
Unfortunately, you are unable to exchange a product after delivery.
If I have a complaint on a product received - say it was delivered broken. Who can I call?
You can reach us via DM on any of our social media handles